Returns and Exchange Policy

At Mink Warehouse, we are committed to providing you with high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, we're here to help.

Conditions for Returns and Exchanges:

• No returns or exchanges on lipgloss or mink lashes.
• All other items must be returned or exchanged within 7 days of the purchase date.
• Items must be unused, in their original condition, and in the original packaging with all tags attached.
• Proof of purchase, such as a receipt or order number, is required for all returns and exchanges.
• Bonnets may be returned for an exchange under certain circumstances.

Exclusions:

• Certain items, such as final sale items or personalized/customized products, are not eligible for returns or exchanges. Please review the product description carefully before making your purchase.

Refund Method:

• Refunds will be issued in the original form of payment or as store credit, based on your preference.
• Shipping fees are non-refundable.

Return Shipping:

• Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label.

Restocking Fees:

• A restocking fee may apply for returned items, depending on the circumstances. Any applicable fees will be communicated clearly before processing the return.

How to Initiate a Return or Exchange:

• To start a return or exchange process, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number]. Please have your order number or receipt available for reference.

Legal Disclaimers:

• Mink Warehouse reserves the right to refuse returns or exchanges that do not meet the above conditions.
• This Returns and Exchange Policy is subject to change without prior notice.

For any further assistance or inquiries regarding returns and exchanges, please feel free to contact us. Your satisfaction is our top priority.

Mink Warehouse
minkwarehouse@gmail.com

Shipping Address Accuracy: Ensure that your shipping address is accurate and complete to avoid any delays or delivery issues. Mink Warehouse cannot be held responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Order Processing Time: Orders are typically processed within 2 business days, excluding weekends and holidays.

Domestic Shipping: Domestic orders are delivered within 1-3 weeks, depending on the shipping zone. Please note that weekends are not included in the delivery timeframe.

PLEASE NOTE: Custom orders require a processing time of 4 weeks before being delivered domestically.

International Shipping: International orders typically arrive within 3-4 weeks of being placed.

Shipping Delays: While we make every effort to ensure timely delivery, please be aware that Mink Warehouse is not responsible for any shipping delays incurred once packages are in the possession of the shipping company.

Tracking Information: Tracking information is provided for all shipped orders. Please note that for some shipping companies, it may take 2-8 business days for tracking information to be updated in their systems.

Tracking Information Updates: If you have not received tracking updates within 5-10 business days of receiving your shipping notification, please contact our team via email for assistance.

Please keep the following in mind:

Shipping Policy Changes: Mink Warehouse reserves the right to update or modify our shipping policy at any time. Any revisions will be reflected on this page for your reference.

Personalized Bonnets:
• For personalized bonnets, please allow a processing time of 1-2 weeks before shipment.
• Once processed, delivery can be expected within 1-2 weeks for domestic orders.
Personalized Jewelry:
• For personalized jewelry, please allow a processing time of 2 weeks before shipment. Once processed, delivery can be expected by the 4th week, though sometimes earlier.